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General sales and ordering terms

These terms apply to purchases made through the zippo.ee online store and to the relationship between the customer and Kodupaber AS (registry code 10090317).

Please read these terms before placing an order. In addition to these terms, the parties are governed by the Estonian Law of Obligations Act and other applicable Estonian legislation.

Kodupaber AS may amend these terms and the prices displayed in the online store. Changes take effect when published on zippo.ee. Orders placed before a change takes effect are subject to the terms and prices applicable when the order was placed, unless otherwise required by law.

Placing an order

Both private individuals and businesses can shop with us. You can place an order through zippo.ee, by emailing info@aren.ee, or by calling +372 680 6000.

You do not need to create an account to place an order.

Prices

Prices are shown in euros (EUR). Applicable VAT is included in the final order amount shown before you confirm your purchase.

Kodupaber AS may change the prices displayed in the online store. If a price changes after you have placed and paid for an order, your order will be supplied at the price agreed when you placed it.

Completing your purchase

  1. Select a product, choose the required quantity and any available options, and click “Add to cart”.
  2. Open the cart using the icon at the top of the page. You can change quantities or remove items. Click “Update cart” to save your changes.
  3. If the quantity you need is not in stock, contact info@aren.ee.
  4. Proceed to checkout, enter your details and choose a delivery method. Complete all required fields marked with an asterisk. Check your phone number and delivery address carefully.
  5. The sales contract takes effect when the amount payable under the order confirmation has been received in Kodupaber AS’s bank account.

If we cannot supply an ordered product, we will inform you as soon as possible and refund the amount paid, including delivery charges, without delay and no later than 14 days after notification.

Payment

Payments are accepted in euros (EUR). The total amount payable is displayed after you have entered your details and selected a delivery method.

You can pay by bank payment, debit card or credit card. Apple Pay and Google Pay are also available on supported devices. Contractual customers pay according to their agreed payment terms.

Online payments are processed through the secure environment of Montonio Finance UAB. Available payment methods are shown at checkout. Payment takes place outside the online store, in the secure environment of the relevant bank or payment service provider. Kodupaber AS does not have access to your bank or card details.

When paying through a bank link, remember to click “Return to merchant” after completing the payment.

Your order confirmation is sent to your email address. Online orders are paid using the payment method selected at checkout.

We dispatch your order after payment has been received. If you would like delivery to a different address, complete the “Ship to a different address” section at checkout. An invoice or delivery note is included with the goods.

Orders and invoices are cancelled if payment is not received within 14 days.

If you have a customer account, you can sign in to view your previous orders and use them when placing a new order.

Bank details

Account holder: Kodupaber AS
Bank: Swedbank AS, Liivalaia 8, 15040 Tallinn, Estonia
IBAN: EE262200221001124395
SWIFT/BIC: HABAEE2X

Delivery

Delivery to parcel lockers in Estonia is free when the value of goods after discounts is at least €50, including VAT. Courier delivery remains chargeable regardless of the order value. The following delivery charges apply; parcel locker delivery is free from €50. All delivery charges include VAT.

  • DPD parcel locker: €2.99
  • SmartPosti parcel locker: €2.99
  • Omniva parcel locker: €2.99
  • DPD courier: €4.99
  • SmartPosti courier: €4.99
  • Collection from our warehouse: free

We will email you when your order is ready for collection. Collect from Kodupaber AS, Kalda tn 7a, 11625 Tallinn, Monday to Friday, 09:00–16:30.

International delivery is available by prior agreement. Contact info@aren.ee before ordering; the delivery charge is agreed separately for each shipment.

Your order will be delivered to the address or parcel locker selected at checkout. Where necessary, the courier will contact you using the phone number provided with your order.

Please make sure your contact details are correct. Kodupaber AS and the courier company are not responsible for delays or misunderstandings caused by incorrect or incomplete details supplied with an order.

In-stock goods for contractual customers are dispatched within 1–2 working days of ordering. Other orders are dispatched after payment is received; delivery within Estonia normally takes 2–3 working days after receipt of payment, provided the goods are in stock.

If an item must be ordered from the supplier, we will contact you by phone or email within two working days and provide the estimated delivery time. Depending on the product, this may be up to three months.

Cancellations, returns and complaints

Right of withdrawal

Consumers may withdraw from an online purchase within 14 days of receiving the goods. To withdraw, email your notice to info@aren.ee. Include your name, order or invoice number, and the products you wish to return.

Return the goods within 14 days of sending your withdrawal notice, by post or in person to Kodupaber AS, Kalda tn 7a, 11625 Tallinn. Returns are accepted at the warehouse Monday to Friday, 09:00–16:30. Include all parts and accessories and pack the goods securely. Put your contact details and order or invoice number in the parcel. The customer pays the return delivery cost.

We refund the purchase price and the cost of standard delivery without delay and no later than 14 days after receiving your withdrawal notice. If you chose a more expensive delivery option, the additional cost above our least expensive standard delivery option is not refunded. We may withhold the refund until we receive the goods or evidence that you have sent them back.

You may be responsible for any loss in value caused by handling beyond what is needed to establish the product’s nature, characteristics and functioning.

The right of withdrawal does not apply to goods made to your specifications or personalised for you, such as engraved or branded products.

Faulty products and complaints

The online store is responsible for defects or non-conformity that existed when the goods were delivered and become apparent within two years of delivery.

Notify us of a fault within two months of discovering it by emailing info@aren.ee or calling +372 680 6000. We are not responsible for damage caused after delivery.

If we are responsible for a defect, we will repair or replace the faulty goods. If repair or replacement is not possible, we will refund all amounts paid under the sales contract.

We respond to complaints in writing or another reproducible form within 15 days. If a dispute cannot be resolved by agreement, consumers may contact the Estonian Consumer Disputes Committee through ttja.ee.

Zippo’s manufacturer warranty and repair service do not limit your statutory rights against the seller. For the manufacturer’s repair process, see Warranty and repair.

Privacy policy

1. General provisions

1.1. This privacy policy sets out the principles for collecting, processing and storing personal data. Kodupaber AS is the controller responsible for processing personal data.

1.2. A data subject is a customer or another individual whose personal data is processed by the controller.

1.3. A customer is anyone who purchases goods or services through the controller’s website.

1.4. The controller follows the data processing principles required by law and processes personal data lawfully, fairly and securely. The controller can demonstrate compliance with applicable data protection requirements.

2. Collection, processing and storage of personal data

2.1. Personal data is collected electronically or on paper.

2.2. By providing personal data, the data subject allows the controller to collect, organise, use and manage the data they provide directly or indirectly when purchasing goods or services, for the purposes described in this privacy policy and on the applicable legal basis.

2.3. The data subject is responsible for ensuring that the information they provide is accurate and complete. Knowingly providing false information is a breach of this privacy policy. Please inform the controller promptly if your details change.

2.4. The controller is not responsible for loss caused to the data subject or third parties by incorrect information supplied by the data subject.

3. Processing customers’ personal data

3.1. The controller may process the following personal data:

  • First and last name;
  • Email address;
  • Phone number;
  • Delivery address, including the postal code and relevant address details;
  • Bank account number.

3.2. The controller may also collect information about customers from public registers.

3.3. The legal bases for processing personal data are Article 6(1)(a), (b), (c) and (f) of the General Data Protection Regulation:

  • Consent to processing personal data for one or more specified purposes;
  • Processing necessary to perform a contract or to take steps requested by the data subject before entering into a contract;
  • Processing necessary to comply with a legal obligation;
  • Processing necessary for the legitimate interests of the controller or a third party, unless those interests are overridden by the data subject’s interests or fundamental rights and freedoms, particularly where the data subject is a child.

3.4. Personal data is retained according to its purpose:

  • Safety and security: for the periods required by law;
  • Order processing: up to three years;
  • Operation of online store services: up to three years;
  • Customer management: up to three years;
  • Financial activities and accounting: for the periods required by law;
  • Marketing: up to three years.

3.5. The controller may share personal data with third parties such as authorised processors, accountants, delivery and courier companies, and payment service providers. Kodupaber AS remains the controller of the personal data. Personal data needed to make payments is provided to the authorised processor Montonio Finance UAB.

3.6. The controller uses organisational and technical measures to protect personal data against accidental or unlawful destruction, alteration, disclosure and other unlawful processing.

3.7. Personal data is retained for the period appropriate to the processing purpose, generally for no longer than three years, unless a longer period is required by law.

4. Rights of the data subject

4.1. You have the right to access your personal data.

4.2. You have the right to receive information about how your personal data is processed.

4.3. You have the right to have inaccurate information corrected or incomplete information completed.

4.4. Where processing is based on your consent, you may withdraw that consent at any time.

4.5. To exercise your rights, contact our customer service at info@aren.ee.

4.6. You may lodge a complaint with the Estonian Data Protection Inspectorate to protect your rights.

5. Final provisions

5.1. This privacy policy is based on Regulation (EU) 2016/679 (the General Data Protection Regulation), the Estonian Personal Data Protection Act and other applicable Estonian and European Union legislation.

5.2. The controller may amend this privacy policy in whole or in part and will publish changes on zippo.ee.