Warranty and returns

Free lifetime repair is for the Zippo Windproof Lighters that work with Zippo fluid – It works or we fix it free. The others: Zippo MPL, OUL gas lighters, hand warmers and Zippo Butane lighters have a 2-year warranty. The warranty period for these products starts from the date of receipt of the goods. Keep the purchase receipt or invoice and also the courier’s confirmation upon receipt of the package. If it is lost, the invoice issued will be considered the beginning of the warranty period. If you are not satisfied with the purchased products, you have the right to return or exchange it within 14 days. The returned product must be new, clean, unused and in its original packaging. Products that have been used or damaged by the customer or that do not have the original packaging are not refundable.

In need of repair, please send or bring your Zippo lighter to Kalda tn 7a, 11625 Tallinn, Estonia (please include your name, phone number, email address). For warranty repair, lighters will be sent to Germany, where they will be taken care of by professionals. The lead time is 1-2 months.