Delivery
Delivery to parcel lockers in Estonia is free when the value of goods after discounts is at least €50, including VAT. Courier delivery remains chargeable regardless of the order value. The following delivery charges apply; parcel locker delivery is free from €50. All delivery charges include VAT.
- DPD parcel locker: €2.99
- SmartPosti parcel locker: €2.99
- Omniva parcel locker: €2.99
- DPD courier: €4.99
- SmartPosti courier: €4.99
- Collection from our warehouse: free
We will email you when your order is ready for collection. Collect from Kodupaber AS, Kalda tn 7a, 11625 Tallinn, Monday to Friday, 08:00–16:00.
Your order will be delivered to the address or parcel locker selected at checkout. Where necessary, the courier will contact you using the phone number provided with your order. Please check your contact details carefully: Kodupaber AS and the courier company are not responsible for delays or misunderstandings caused by incorrect or incomplete details supplied with an order.
An invoice or delivery note is included with your goods.
In-stock goods for contractual customers are dispatched within 1–2 working days of ordering. Other orders are dispatched after payment is received; delivery within Estonia normally takes 2–3 working days after receipt of payment, provided the goods are in stock.
If an item must be ordered from the supplier, we will contact you by phone or email within two working days and provide the estimated delivery time. Depending on the product, this may be up to three months.
International delivery is available by prior agreement. Contact info@aren.ee before ordering; the delivery charge is agreed separately for each shipment.
Cancellations and returns
Consumers may withdraw from an online purchase within 14 days of receiving the goods. To withdraw, email your notice to info@aren.ee. Include your name, order or invoice number, and the products you wish to return.
Return the goods within 14 days of sending your withdrawal notice, by post or in person to Kodupaber AS, Kalda tn 7a, 11625 Tallinn. Returns are accepted at the warehouse Monday to Friday, 09:00–16:30. Include all parts and accessories and pack the goods securely. Put your contact details and order or invoice number in the parcel. The customer pays the return delivery cost.
We refund the purchase price and the cost of standard delivery without delay and no later than 14 days after receiving your withdrawal notice. If you chose a more expensive delivery option, the additional cost above our least expensive standard delivery option is not refunded. We may withhold the refund until we receive the goods or evidence that you have sent them back.
You may be responsible for any loss in value caused by handling beyond what is needed to establish the product’s nature, characteristics and functioning.
The right of withdrawal does not apply to goods made to your specifications or personalised for you, such as engraved or branded products.
Faulty products and complaints
The online store is responsible for defects or non-conformity that existed when the goods were delivered and become apparent within two years of delivery.
Notify us of a fault within two months of discovering it by emailing info@aren.ee or calling +372 680 6000. We are not responsible for damage caused after delivery.
If we are responsible for a defect, we will repair or replace the faulty goods. If repair or replacement is not possible, we will refund all amounts paid under the sales contract.
We respond to complaints in writing or another reproducible form within 15 days. If a dispute cannot be resolved by agreement, consumers may contact the Estonian Consumer Disputes Committee through ttja.ee.
Zippo warranty and repair
Zippo windproof lighters that use lighter fluid are covered by the manufacturer’s lifetime functionality guarantee: “It works or we fix it free.” The finish and decoration are not covered by this guarantee. Other Zippo products may have different warranty terms; keep your receipt or invoice and contact info@aren.ee if you need help.
For repair under the lifetime guarantee, send your windproof lighter directly to the manufacturer’s service centre in Germany:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein
Germany
Zippo repairs the lighter and returns it to you free of charge. You arrange and pay for sending it to Germany. Remove all lighter fluid and allow the insert to dry for at least two days before posting. Send the complete lighter, packed securely, with your name, return address and country, phone number, email address and a description of the fault. We recommend a tracked and insured delivery service.
For full preparation instructions and the applicable terms, see Warranty and repair or Zippo repair.
For help with the repair process or a claim relating to a product bought from zippo.ee, contact info@aren.ee. The manufacturer’s warranty does not limit your statutory rights against the seller.