Zippo Repair

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Zippo lighter repair

It works or we fix it free.

We don’t make that promise lightly. We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order. Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come – we guarantee it!

Before sending your Windproof Lighter; perhaps the following will help:

Product Care Videos

Warranty

Check the Windproof Lighter instructions on routine maintenance (wick, flint, and lighter fluid.)

Use Genuine Zippo Fuel, Wicks, & Flints

FUELWICKFLINTS

If you find your Zippo Windproof Lighter still does not function properly: 

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

The lighter finish is not covered under our guarantee.

Send your lighter directly to Germany

To use Zippo’s lifetime manufacturer’s warranty for your classic petrol lighter, send it directly to the Zippo European Repair Clinic in Germany. Warranty repairs and return shipping are free of charge. You arrange and pay for shipping to the repair centre.

1. Prepare your lighter for shipping

  1. Remove the insert from the case and let it air-dry for two days so that all lighter fluid can evaporate.
  2. Put the dry insert back into the case. Send the complete lighter.
  3. Pack the lighter securely in a padded envelope or a small box.

2. Include your contact details and a description of the problem

  • First and last name;
  • Full return address, including postcode and country;
  • Telephone number;
  • Email address;
  • A brief description of the problem.

3. Send your lighter to the repair centre

Use registered or insured shipping and keep the tracking number. Send your lighter to:

Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein
Germany

Your repaired lighter will be returned free of charge to the return address you provide.

Please note

Lighter inserts are replaced rather than repaired. The original insert is not returned. Read our warranty terms for more information.

If you need help with the instructions, contact info@aren.ee. If a product purchased from our store is faulty, you can also submit a claim to the seller at this address. The manufacturer’s warranty does not affect your statutory rights against the seller.