Do I need an account or an email address?
You can shop without creating an account. Online orders require a valid email address and phone number. You can also place an order by emailing info@aren.ee or calling +372 680 6000.
How can I pay?
You can pay in advance by bank link, card or bank transfer against an invoice. Available payment methods are shown at checkout. Contractual customers pay according to their agreed terms.
Can I change or cancel my order?
Contact info@aren.ee as soon as possible and include your order number. If your order has already been dispatched, follow the instructions on our Shipping and Returns page.
How long does delivery take?
In-stock goods are normally delivered within Estonia in 2–3 working days after payment is received. If an item is not in stock, we will contact you with the estimated delivery time.
How much does delivery cost?
Delivery to parcel lockers in Estonia is free when the value of goods after discounts is at least €50, including VAT. Courier delivery remains chargeable regardless of the order value. Collection from our warehouse is free. For smaller orders, parcel locker delivery costs €2.99 with DPD, SmartPosti or Omniva. DPD and SmartPosti courier delivery costs €4.99. These charges include VAT.
Can I collect my order?
Yes. We will email you when your order is ready. Collect from Kodupaber AS, Kalda tn 7a, 11625 Tallinn, Monday to Friday, 08:00–16:00.
Do you deliver outside Estonia?
International delivery is available by prior agreement. Contact info@aren.ee before ordering so that we can confirm the delivery options and charge.
How do I return an order?
Consumers may withdraw from an online purchase within 14 days of receiving the goods. Email your withdrawal notice to info@aren.ee and include your order number. See Shipping and Returns for the return address, costs and refund terms.
Where do I send a Zippo lighter for repair?
For repair under the lifetime functionality guarantee, send your Zippo windproof lighter directly to the Zippo European Repair Clinic in Germany. You arrange and pay for the outbound shipment. Zippo repairs the lighter and returns it free of charge. See Warranty and repair for the address and preparation instructions. If you need help or want to make a claim against the seller, contact info@aren.ee.