Delivery
Delivery to parcel lockers in Estonia is free when the value of goods after discounts is at least €50, including VAT. Courier delivery remains chargeable regardless of the order value. Delivery charges (including VAT; parcel locker delivery is free from €50):
- DPD parcel locker: €2.99
- SmartPosti parcel locker: €2.99
- Omniva parcel locker: €2.99
- DPD courier: €4.99
- SmartPosti courier: €4.99
- Collection from our warehouse: free
We will email you when your order is ready for collection. Collect from Kodupaber AS, Kalda tn 7a, 11625 Tallinn, Monday to Friday, 09:00–16:30.
In-stock goods are normally delivered in Estonia within 2–3 working days after payment is received. Orders for contractual customers are dispatched within 1–2 working days. If an item must be ordered from the supplier, we will contact you within two working days with the estimated delivery time, which may be up to three months.
Your order will be delivered to the address or parcel locker selected at checkout. The courier may contact you to arrange delivery. Please check your contact details carefully: incorrect or incomplete information may delay delivery. Your invoice or delivery note is included with your goods.
International delivery is available by prior agreement. Please contact info@aren.ee before ordering; the delivery charge is agreed separately for each shipment.
Cancellations and returns
Consumers may withdraw from an online purchase within 14 days of receiving the goods. Email your withdrawal notice to info@aren.ee and include your name, order or invoice number, and the products you wish to return.
Return the goods by post or bring them to Kodupaber AS, Kalda tn 7a, 11625 Tallinn, Monday to Friday, 09:00–16:30. Include all parts and accessories and pack the goods securely. Include your contact details and order or invoice number with the parcel. The customer pays the return delivery cost.
We refund the purchase price and the cost of standard delivery without delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back.
The right of withdrawal does not apply to products made to your specifications or personalised for you, such as engraved or branded products. You may be responsible for any loss in value caused by handling beyond what is needed to establish the product’s nature, characteristics and functioning.
Faulty products and complaints
For a fault or complaint relating to a purchase from zippo.ee, contact info@aren.ee or +372 680 6000. Notify us within two months of discovering a fault. The seller is responsible for defects covered by the statutory two-year liability period.
If we are responsible for a defect, we will repair or replace the product. If repair or replacement is not possible, we will refund the amounts paid under the sales contract. We will respond to your complaint in writing within 15 days.
We aim to resolve disputes by agreement. If no agreement can be reached, consumers may contact the Estonian Consumer Protection and Technical Regulatory Authority and the Consumer Disputes Committee through ttja.ee, or the competent court.
Warranty
Zippo’s promise, “It works or we fix it free”, applies to the lifetime functionality warranty for classic Zippo petrol lighters. Other products, including Zippo MPL and OUL gas lighters, hand warmers, fire starters and butane inserts, have a two-year warranty starting when you receive the goods. Keep your purchase receipt or invoice and delivery confirmation.
Use genuine Zippo lighter fluid, flints, wicks and gas as appropriate for your product. Follow the instructions supplied with the product and replace consumables when needed.
For repairs under Zippo’s lifetime manufacturer’s warranty, send your classic petrol lighter directly to the Zippo European Repair Clinic in Germany. Warranty repairs and return shipping are free of charge. You arrange and pay for shipping the lighter to the repair centre.
Read our packing and shipping instructions for the repair centre address and the details to include. See our warranty terms for more information.
If a product purchased from our store is faulty, you can submit a claim to the seller at info@aren.ee. The manufacturer’s warranty does not affect your statutory rights against the seller.