Warranty and returns

Free lifetime repair is for the Zippo Windproof Lighters that work with Zippo fluid – It works or we fix it free. The others: Zippo MPL, OUL gas lighters, hand warmers and Zippo Butane lighters have a 2-year warranty. The warranty period for these products starts from the date of receipt of the goods. Keep the purchase receipt or invoice and also the courier’s confirmation upon receipt of the package. If it is lost, the invoice issued will be considered the beginning of the warranty period.

Consumers may withdraw from an online purchase within 14 days of receiving the goods. You may inspect the product to establish its nature, characteristics and functioning. You may be responsible for any loss in value caused by handling beyond what is needed for this purpose.

The right of withdrawal does not apply to goods made to your specifications or personalised for you, such as engraved or branded products. See our purchasing information for the withdrawal notice, return arrangements and refund terms.

For repairs under Zippo’s lifetime manufacturer’s warranty, send your classic petrol lighter directly to the Zippo European Repair Clinic in Germany. Warranty repairs and return shipping are free of charge. You arrange and pay for shipping the lighter to the repair centre.

Read our packing and shipping instructions for the repair centre address and the details to include with your lighter. See our warranty terms for more information.

If a product purchased from our store is faulty, you can submit a claim to the seller at info@aren.ee. The manufacturer’s warranty does not affect your statutory rights against the seller.